Support
Contact
We usually reply within one business day.
Questions about a name, a purchase or a refund? Email us — a human reads every message.
support@chinesenames.io — for orders, refunds and report problems. Include the email you paid with if you have one.
For press, partnerships or wholesale use, use the same address with “Partnership” in the subject.
Already paid?
Open chinesenames.io/access and enter the email you used at checkout. We will take you straight back to your names or report.
If that does not work, email us the payment receipt and we will restore access manually.
Company
Jiangxi Mashangyun Information Technology Co., Ltd. (江西码上云信息技术有限公司)
Jiangxi, China
Business hours: Monday–Friday, 09:00–18:00 China Standard Time (UTC+8).